Support

Need help getting started, found an incorrect translation, or having trouble with your account? Contact VocaBase for learning, technical, billing, and privacy questions.

How to Reach Us

For all support inquiries, email us at support@vocabase.app.

To help us resolve your issue quickly, please include:

• Your account email address (if applicable).
• Your device and browser version.
• Clear steps to reproduce the issue.
• Optional redacted screenshots of what you are seeing.

Security Warning: Never send us your passwords, security codes, authentication tokens, or full credit card details. We will never ask for them.

Common Questions & Guidance

Starting Learning & Changing Dialects

On Home, select the language or flag near the top to choose your Portuguese or Spanish dialect. Then choose Start a session to pick what you want to practise. Progress is tracked separately for each dialect, so check your selected dialect if familiar words appear to be missing.

Microphone Access & Personalization

VocaBase can personalize vocabulary using your voice. To use this feature, allow microphone access in your device or browser settings. If you prefer not to use the microphone, you can always type your goals and interests manually—the typed alternative works just as well.

Offline Syncing

VocaBase saves learning data on your device and queues supported review updates while offline. Reconnect and reopen the app with the same account to allow pending updates to sync. If progress still looks wrong, contact us before clearing browser or device storage: clearing it can remove unsynced progress and downloaded lessons.

Managing Web Subscriptions

If you have an existing web subscription via Stripe, open Settings > Manage subscription in the web app to manage or cancel it in Stripe's billing portal. Complimentary accounts do not show a billing-management button. If a charge or subscription looks wrong, email us with the account email and charge date, but not your card details. The native mobile launch is free and has no in-app subscription to cancel.

Data Deletion Requests

If you would like to permanently delete your account and private data, please email us from your account email address with the subject line "Delete my account".

We may need to verify account ownership before processing your request. Mention any active web subscription as well, so we can address billing separately from data deletion. See our Privacy Policy below for information about retention and your rights.